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It always surprises me that Google's world-class UX and Product teams would allow such a huge expectation vs reality misalignment.

So many Youtube videos, so many blogger posts have this issue



Well, then it isn't world-class then.


It depends on many things actually, especially the goals, the leadership and the social dynamics inside the team. E.g. some feature X may be chosen among alternatives due the world-class UX professional John's desire to outdo world-class UX professional Jane while Jane is on vacation.




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