he received a call on his iPhone that said it was from Apple support.
"I said I would call them back and hung up," Chris said, demonstrating the proper response to such unbidden solicitations."
We're long-conditioned to assume that calling a large company and reaching a human will be difficult to impossible - and if we succeed, it will be an unpleasant experience. Much more so for a major tech company.
As far as this scam succeeds, it's partially due to intentional business designs.
A few weeks ago, we had a major problem with our Apple developer account (which is registered to my name). For days, I tried everything to avoid calling customer support (for the above reasons) and only agreed when our release team started panicking. I was more than surprised how incredibly good Apple‘s support team was. Recovering from the problem was quite difficult (and the circumstances that lead to it made me question Apple’s SW dev capabilities), but the support experience was simply perfect.
"I said I would call them back and hung up," Chris said, demonstrating the proper response to such unbidden solicitations."
We're long-conditioned to assume that calling a large company and reaching a human will be difficult to impossible - and if we succeed, it will be an unpleasant experience. Much more so for a major tech company.
As far as this scam succeeds, it's partially due to intentional business designs.